Solve Board
Move alerts through their lifecycle until resolved.
LiveLast sync —run_20260525_0830
Open8
criticalNOWHERopenpayment
SelfP enabled but balance unpaid
RES-13657 has SelfP active but €142.50 balance is unpaid. Pickup in <1h.
RES-13657PEN 5085 Lukas Weber 25 May, 11:45 · —
Recommended action
Make sure this is paid before SelfP
Customer would access vehicle without settling balance.
criticalNOWHERopenlogistics
SelfP without keybox assignment
RES-14001 is SelfP at HER but no keybox tagged.
RES-14001PEP 6122 James Allen 25 May, 11:20 · —
Recommended action
Assign keybox
Driver cannot collect vehicle without keybox code.
Keybox recommendation· HER
Use box2alternatives: 4, 6, 7, 9
warningTODAYRTHopenfleet
Vehicle registry vs GPS station mismatch
PEM 9689 registered in RTH but GPS at HER.
RES-13991PEM 9689
Recommended action
Verify vehicle station / create non-revenue movement
warningTODAYopenemailbrain
EmailBrain template hard fail
Pickup instructions DE template missing token {{keyboxCode}}.
RES-13657
Recommended action
Check EmailBrain template
warningNOWopensystem
Brain Cron last run stale
Last successful Brain Cron 42 minutes ago, threshold 30m.
Recommended action
Check Apps Script execution log
criticalTOMORROWRTHopenlogistics
Airport pickup without SelfP or agent
RES-13991 at RTH airport hours, neither SelfP nor agent assigned.
RES-13991 Anna Rossi 26 May, 09:00 · —
Recommended action
Switch to Agent or enable SelfP
infoTODAYopenemailbrain
Outbound email send failed
SMTP 550 for marie.d@example.fr — payment_request_fr.
RES-14220
Recommended action
Retry failed outbound email manually
warningTODAYRTHopenlogistics
Keybox overlap @ RTH
Keybox 3 reused twice in ±5h window at RTH.
RES-13991PEM 9689 Anna Rossi 26 May, 09:00 · —
Recommended action
Move to a free keybox
Two reservations share box 3 within 4.25h.
Keybox recommendation· RTH
Use box5alternatives: 2, 7, 9
Reused same-day box from RES-13780 · gap 4.25h
Tight reuse: 4.25h gap (< 5h)
In Progress1
warningTODAYHERin progresslogistics
Vehicle station ≠ pickup station
PEP 6122 at HER but assigned car for RES at HER OK — GPS shows CHN.
RES-14001PEP 6122
Recommended action
Create non-revenue movement
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